For U.S. Customers Only
According to the Fairness to Contact Lens Consumers Act (FCLCA), any contact lens seller is responsible for verifying the customers’ prescription before selling the lenses (US Region).
How Does The Process Work?
First, you provide prescription information to us, and then we submit it to your prescriber in a verification request. Your prescriber has eight business hours to respond. If the prescriber does not respond within the required time, the prescription is verified automatically, and we may provide contact lenses.
Submit The Copy
To start the verification, you must upload a valid copy (photo/scan) of the prescription. Two methods could be best for you to handle it in the most efficient and most accessible way:
When you create an account with OJOTrend
When you check out in the shopping cart
You can also submit the copy or photo scan to the email: email@example.com with your name and order ID.
Verification Request to Your Prescriber
Please provide us with your prescriber’s name and contact methods like email or phone number, and we will directly contact them to verify your prescription as soon as possible. As mentioned above, the Contact Lens Rule allows eight-business-hours response time for the prescribers; if there is no response, the prescription will be automatically verified. In addition, a business hour is defined as one hour between 9 a.m. and 5 p.m., Monday through Friday, excluding federal holidays, in the prescriber’s time zone.
What if I don’t have a contact lens prescription?
You can easily find a doctor near you to schedule a test by some online relevant service providers such as Visibly. Please send us a copy after you receive the prescription.